Frequently Asked Questions

Product Questions

• What catheter products do you carry?

  We carry the best major brands of catheters and all related kits and accessories for your needs. Visit male anatomy, female anatomy & pediatric anatomy and brands to learn more.

• Can I get a free sample?

  Yes! We offer free samples of catheters and kits. Click on link below or call us at +1 (800) 834-9694

• What types of catheters are there and how do they differ?

  Catheters are available in different lengths, sizes, materials and lubricants.
  
  Female catheters are typically shorter, and more flexible, and usually come in a variety of materials to suit individual needs.
  
  Male catheters are typically longer and have different tip design, as well as coming in various lengths and sizes for personal preference.
  
  Pediatric catheters are typically the most compact and come with child friendly features such as different colors and prints.
  
  To find out more about the right choice for you, explore our selections of female catheters, male catheters and pediatric catheters and learn what features each has to offer from top brands.

• How do I use my catheter?

  Learning how to use a catheter for the first time might seem daunting, but with the right guidance, it can become a manageable routine.

  We offer handy guides detailing the step-by-step process of catheterization, ensuring that you feel confident and comfortable. Additionally, our instructional materials cover various catheter options, highlighting their ease of use and suitability for different needs.

  When using a catheter for the first time, it’s essential to maintain cleanliness and follow proper hygiene practices to reduce the risk of infection.

  With practice and guidance, catheterization can become a straightforward part of your routine, enhancing your quality of life and maintaining urinary health.

  For detailed instructions on male, female, and pediatric catheterization, See our instruction guides.

  Male
  Female
  Boys
  Girls

• How do I reorder my catheters?

  If you need to reorder your catheters, rest assured that our dedicated reorder team is here to assist you. We understand the importance of continuity in your catheter supply, which is why a member of our team will proactively reach out to you each month or quarter before shipment to ensure you have an adequate supply on hand.

  Our user-friendly online platform allows you to easily select your preferred catheter type and quantity, ensuring a seamless and hassle-free process. Additionally, if you have any specific requirements or preferences, our customer support team is available to assist you in customizing your order to meet your individual needs.

  You can place an online reorder through our online portal.

• How will my catheters ship to me?

  Catheters will arrive in discreet packaging to your home or designated shipping address.

  We understand the sensitive nature of this medical supply, and our discreet packaging helps maintain your confidentiality throughout the delivery process. Additionally, to streamline your experience and minimize inconvenience, your entire order will be shipped at once, consolidating all your catheter needs into a single package.

• How do I travel with my catheters?

  Traveling with catheters can be done smoothly if you are prepared.

  When traveling, it’s always a good idea to research any hospitals or medical supply locations near your destination in case there’s an emergency. Just as well, ensure that you have all your medical insurance information easily on hand.

  It’s generally recommended that you travel with at least twice the amount of supplies you think you’ll need, and make sure you keep extra supplies in your carry on bag in case any checked luggage is lost.

  These are just a few tips. See our ProTip article that provides best practices on traveling with catheters, and if you need to reorder ahead of planned travel, visit our reorder portal.

• How do I prevent urinary tract infections?

  UTIs can be problematic, but are preventable with good bladder health and utilizing optimal techniques for cathing.

  Some good ways to prevent UTIs are proper catheter care, and prevention of contamination when emptying or changing your catheter.

  This includes cleaning and disinfecting your hands before putting in your catheter, ensuring that the system is free of blockages, and replacing the system if there are any leaks.

  For additional information on catheter health and UTIs, See our NuDigest article that provides tips on managing bladder health

• Do you take my insurance?

  We work with over 2000 health insurance plans to ensure that we can give you all the coverage we can when it comes to your medical needs.

  We can work quickly to verify your insurance to check the coverage policies. Our specialists can tell you exactly what’s covered, the supplies you’ll receive, and if there’s any documentation or authorization needed.

  To find out the details, give us a call at (866) 511-6540 to discuss your benefits. We’ll take you through every step of the process.

  To find out the details, give us a call at (800) 834-9694 to discuss your benefits. We’ll take you through every step of the process.